Safety
Do you feel the software or content is safe and appropriate for a school setting (both for children and staff)?
Report EdTech Issues
Anonymously
Not all technologies used in schools are pedagogically sound, safe, transparent, secure, or respect your privacy. And some are just plain unusable. When you have any concerns at all, we make sure your voice reaches the right people — completely anonymously.
Submit a case
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Cases reported
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Vendor responses
What Should I Report?
Use the slider below to see nine of the typical issues that should be reported.
Note: This is not an exhaustive list, just some broad ideas. Feel free to report other issues.
Typical scenarios
Pedagogy
Is child-facing content based on rigourous teaching methods and well-sequenced pedagogical models?
Security
Does the software use appropriate authentication and is it compliant with data protection regulations?
Efficacy
Does the software really improve knowledge and understanding for students and/or introduce useful efficiencies for teachers?
Academic rigour
Is educational content based on real, unbiased research and expertise, or do you feel the vendor is taking shortcuts?
Accountablity
Who accepts accountability for errors or AI hallucinations? Is it the software vendor? Or the AI giants? Or are they just passing that on to you?
Transparency
Where AI has been used (or is accessed during usage), can the vendor explain clearly each part of the end-to-end processes?
Agency
Does the software degrade your agency as a teacher? And what about students who often need to struggle as part of the learning process?
Usability
Does the product contain bugs or other impediments? Is it robust and does it behave in line with your expectations?
How Does This Work?
1
Discover an issue with a specific EdTech product
Make sure your concerns are repeatable and that they affect teachers or students negatively. Make notes if it helps, and be ready to provide us with as much information as possible (but only if it is appropriate and safe to do so).
2
Create a case here at EdTech Watch
Provide details such as the vendor name, the product name, and a description of the issues that concern you. You do not need to create an account or provide any identifying information — all cases are created anonymously.
3
Hand it off to us
When you submit a case, we will immediately provide you with a case number in the browser that you must make a note of. We will then evaluate the information you have provided and will start our investigations. This may include asking the vendor to resolve any technical or security issues or it may include requesting their responses to pedagogical or other non-technical issues.
4
Use your code to see case updates
You can return to our site at any time and use the code we previously provided to see where we are in our case investigations. If the vendor has verifiably fixed the issues, we may have closed the case as 'resolved'. If the vendor has engaged with us but has not yet resolved the issues to our satisfaction, the case may be marked as 'pending'. If the vendor refuses to engage with us and we believe the issues remain unresolved, we will publish the case for other schools, teachers, and the general public to see in our newsletters.
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Frequently Asked Questions
Sort of, but with a real difference!
Our mission is solely to drive safety and efficacy of technology used in schools, not to embarrass anyone or cause news headlines.
Real humans review all submitted cases and then communicate concerns to the technology vendors — with the aim that they will make their products better, safer, and more effective for schools.
Only when a vendor persistently refuses to engage or address issues with their products do we inform school leaders. This is so those leaders can make good choices about what happens in their educational establishments.
Yes, absolutely!
At EdTech Watch, you do not need to create accounts or sign in. We genuinely do not know the identity of anyone using our site.
We do not use cookies, and we do not gather ANY information about you — not even IP addresses, locations, browser types, or indeed anything at all. The only information we need is the name of the software product and a description of your concerns.
Of course, you should not enter personally identifiable information when you submit a concern but even if you do so our case investigators will likely remove it before starting their work.
Nothing. Zero. Zilch!
There is no such thing as paying to submit a case. Anyone can raise a case to voice their concerns and our investigations are based on merit, not payment.
We treat all cases with the dignity and respect that they deserve based on merit and the gravity of the complaint, so there is no concept of anyone paying to submit or prioritise a case.
No. Absolutely not!
When we contact technology vendors as part of a submitted case, our aim is that they will improve their products by addressing the reported concerns. Although they may not initially feel so, we are trying to help them by providing the real customer feedback that they might be missing.
Vendors do not pay us for this information. More importantly, they cannot pay to have the case closed or removed — they simply need to address the concerns and/or fix any issues.
Yes, absolutely!
Various jurisdictions exercise locally applicable laws and stautes, and nothing you do here affects any protection afforded to you.
Furthermore, everyone using our site is completely anonymous. We do not know anything about you and cannot leak your identity, either wilfully or accidentally.
Simply by using the code we provide when you submit a case.
When you submit a case, we will immediately provide you with a case number in the browser. You must make a note of this case number.
You can then return to our site at any time and use the code we provided to see where we are in our case investigations — all without us knowing anything at all about you.
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